Returns & Refund Policy
We want returns to be clear and straightforward. This policy explains how change-of-mind returns, refunds, and faulty or incorrect items are handled.
14-Day Right of Withdrawal for EU Consumers
If you are a consumer covered by EU distance-selling rules, you generally have 14 days from the day you receive your order to tell us that you want to withdraw from the purchase, without giving a reason.
After notifying us, you normally have a further 14 days to send the goods back.
To start a return, email motionbarthebrand@outlook.com with your order number and the item(s) you want to return.
Return Condition
You may inspect and try on an item as you reasonably would in a physical store. Please return items with their tags and original packaging where reasonably possible.
If an item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce the refund to reflect any loss in value where permitted by law.
Return Shipping Costs
For a change-of-mind return, the direct cost of returning the goods is normally your responsibility, unless we have agreed otherwise or applicable law requires us to cover it.
Please use a trackable shipping method and keep your proof of postage until your return has been completed.
Refunds
Where EU consumer law applies, refunds are made within the legally required period after you notify us of your withdrawal. We may withhold the refund until we have received the returned goods or you have provided evidence that you sent them back, whichever happens first.
Where required by law, the refund includes the cost of the least expensive standard delivery option offered for the original order. Extra delivery costs for an upgraded or express shipping option are not refundable unless required by law.
Refunds are made to the original payment method unless another method is expressly agreed.
Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty, or not what you ordered, contact us as soon as possible and include your order number and clear photos where helpful.
Your statutory rights are not limited by a short reporting window. Where EU consumer law applies, faulty or non-conforming goods are covered by a minimum two-year legal guarantee, and the legally required remedy will be provided without charge.
Sale Items
Buying an item at a reduced price does not by itself remove your statutory withdrawal or guarantee rights. Any lawful exceptions to the right of withdrawal will be applied only where they actually apply.
Exchanges
If you need a different size, the quickest option is usually to return the original item and place a new order once your return request has been registered. If you contact us first, we can let you know what options are available for your order.
Contact
MotionBar
Email: motionbarthebrand@outlook.com
Kanaalkade 157
4571 CH Axel
Netherlands
KVK: 99761998
VAT ID: NL005409379B59