Shipping
Thank you for shopping with MotionBar. Below you’ll find the key information about order processing, delivery, tracking, and international shipments.
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. During launches, promotions, or other high-demand periods, processing may take longer.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Netherlands Delivery Estimates
For orders delivered in the Netherlands, delivery time depends on the product and fulfilment location. Current shipping profiles typically show the following estimates:
- Selected apparel: 7–15 business days
- Other apparel and accessories: 12–35 or 13–35 business days
- Some specialty items: up to 17–39 business days
The delivery estimate shown at checkout for the items in your cart is the most relevant estimate for your order. The normal 1–3 business day processing time is separate unless checkout states otherwise.
Delivery Times
Estimated delivery times shown at checkout are estimates and can be affected by the carrier, destination, customs, weather, or other circumstances outside our reasonable control.
Where consumer law gives you specific delivery rights, those rights remain unaffected.
Tracking
If tracking is available for your shipment, you’ll receive the tracking details after your order has been dispatched. Please allow some time for the carrier to activate the tracking link.
Lost or Delayed Shipments
If your order is significantly delayed or appears to be lost in transit, contact us at motionbarthebrand@outlook.com and include your order number.
For orders covered by EU consumer law, MotionBar remains responsible for the goods until they are delivered to you, unless you independently arranged a carrier that we did not offer.
Incorrect or Incomplete Address
Please check your shipping address carefully before placing your order. If a shipment is returned because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected, additional shipping costs may apply before we can resend it.
Customs, Duties & Taxes
For international orders, import duties, taxes, VAT, or customs fees may apply depending on the destination and how the order is shipped. Unless these charges are shown as prepaid at checkout, they may be collected by local authorities or the carrier and are the customer’s responsibility.
Delivered but Not Received
If tracking shows your parcel as delivered but you cannot find it, check with household members, neighbours, or the carrier first. If you still cannot locate it, contact us and we’ll help you review the available delivery information.
Contact
MotionBar
Email: motionbarthebrand@outlook.com
Kanaalkade 157
4571 CH Axel
Netherlands
KVK: 99761998
VAT ID: NL005409379B59