Refund policy
Returns & Refunds
Last updated: 17 September 2026
14-day right of withdrawal
If you are a consumer and buy from MotionBar online, you generally have the right to withdraw from the purchase within 14 days without giving a reason, unless a legal exception applies.
For goods, the withdrawal period generally starts on the day after you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, contact us at motionbarthebrand@outlook.com before the withdrawal period expires.
After notifying us, you must return the goods without undue delay and no later than 14 days after your notice of withdrawal. Contact us first so we can provide the applicable return instructions and return address.
Condition of returned goods
You may inspect and handle an item only as far as reasonably necessary to establish its nature, characteristics and functioning, similar to what you could do in a physical shop.
You may be responsible for any reduction in value caused by handling beyond what is necessary for that inspection.
Return shipping costs
For a change-of-mind return under the statutory withdrawal right, the direct cost of returning the goods is normally your responsibility, provided we informed you of this before purchase.
If an item is defective, damaged on arrival or incorrect, contact us so we can arrange an appropriate solution. Your statutory consumer rights remain unaffected.
We recommend using a tracked return service and keeping proof of shipment.
Refunds after withdrawal
If you validly withdraw from the entire order, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option where required by applicable law. Extra costs for a more expensive delivery option are not reimbursed unless required by law.
We will process the reimbursement without undue delay and within the applicable legal deadline. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you sent them back, whichever occurs first.
Refunds are made using the same payment method used for the original purchase unless otherwise agreed.
Sale and discounted items
Sale or discounted items do not lose the statutory right of withdrawal merely because they were discounted. Legal exceptions may still apply.
Damaged, defective or incorrect items
Contact us as soon as reasonably possible if you receive an item that is damaged, defective, not as described or different from what you ordered. Include your order number and clear photos where useful.
Contact
MotionBar
motionbarthebrand@outlook.com
Kanaalkade 157, 4571 CH Axel, Netherlands
KVK: 99761998
VAT ID: NL005409379B59